Sesa Rewards - FAQ
Sesa Rewards is our online loyalty program designed to treat customers like you with wonderful rewards and benefits you deserve. You can earn & redeem Care Points as part of this program. You can use your Care Points to earn discounts on purchases, as per our policy, so the more you collect the more you save.
If you are new here, simply create a customer account and you will automatically become a part of our program. Or you can join by using our loyalty program widget ‘Sesa Rewards' on the bottom left corner of your screen. You can also become a guest customer by making a genuine purchase on our website.
If you are an existing member, congratulations! You have already been added as a part of the Sesa Rewards program 😊
You can earn Care Points for all sorts of online activities, including following us on social media, writing reviews*, referring friends* and making purchases as per the prevailing policies of Sesa Care. You must be logged in to the Customer account of Sesa Care to earn Care Points on purchases or for any other activity capable of earning the Care Points.
Care Points are redeemed for rewards, which you can spend on our site www.sesacare.com for subsequent purchases only and not otherwise. On clicking ‘Redeem’ against an earned reward, you will see a coupon code. You can redeem your Care Points by copy-pasting the coupon code on our payment page during checkout or at any time in the Care Points widget by clicking on ‘Apply Code’ under the earned reward.
Sesa Rewards coupon codes are applicable on all Sesa products except -
You can pay your entire order value using the Care Points.
When you cancel or return the product, the Care Points utilized towards such order do not get re-credited to your account. Once the Care Points are redeemed by you, the same will not be restored in your account on order cancellation/return.
No, when you cancel or return an order, the Care Points earned for that order are also removed from your account. However, when you return or cancel only part products ordered, you will be entitled to the Care Points only for the products not returned or cancelled and for the review of such products.
No. Go ahead and earn as many as you can!
Share your unique link with a friend who has not shopped with us before and does not have an account with us. When you refer a friend, they get a 20% OFF discount, you’ll get 20% OFF when your friend makes a purchase. To access your unique URL, once logged in simply open the Care Points launcher and scroll down to the referral section. You can copy the link & share it with your friends.
After making an online purchase with us, you will receive a product review request email 25 days after the order is fulfilled. After responding to the review email, points will be attributed to your account immediately or latest within 24 hours. If you leave a review for the products prior to receiving the review request email, then the system will not send the request email as it has already recorded the reviews for those products from you and the Care Points will not get added for such review. Please wait for the review request email to earn Care Points for reviewing products you have purchased.
PLEASE NOTE:
Only 5 products per order can be reviewed in return for Care Points though you are welcome to review any product you have purchased directly on the site. The system defaults to the first 5 products on your order, at present we cannot change this.
You will only receive reward Care Points for your first review of a product, you will only be invited to review a product once.
Simply log into your account and go to the Care Points dashboard. Select the tab called *Ways to earn*. Click on any of the social media outlets you wish to follow and login to that platform and like & follow us!
No. Once Care Points are redeemed, they are non-refundable.
Please contact our customer support team for any assistance required -
You can call us on – +91 74287 98888 (Monday – Saturday : 10 am to 6pm)
Email us – consumer.care@sesacare.com
Ping us on WhatsApp – +91 8657562001
In case of any failed or incomplete transaction, the Care Points redeemed will be refunded to your account as per the policies of Sesa Care. Kindly reach out to our customer support team for the same and share the related proofs with us.
You can call us on – +91 74287 98888 (Monday – Saturday : 10 am to 6pm)
Email us – consumer.care@sesacare.com
Ping us on WhatsApp – +91 8657562001
Care Points cannot be redeemed or clubbed with ongoing offers (coupon codes) or discounts. Only 1(one) discount code can be applied to a cart at the time of check-out.
The Care Points at the time of termination of Sesa Care account or withdrawal from Sesa Rewards Program will no longer be valid. Moreover, you cannot encash the Care Points held in your account at the time of such termination or withdrawal.
- To take part in Sesa Rewards, all terms and conditions must be accepted by the user, including any amendments, modifications and subsequent updates by Sesa Care from time to time.
- Care Points can only be earned on purchases or eligible activities made online and are redeemable online only.
- Sesa Care reserves the right to refuse, amend, vary or cancel membership of any member or terminate customer account or award or modify or revoke Care Points at its sole and absolute discretion without assigning any reason and without prior notification.
- Sesa Care reserves the right to add, modify, delete or change the Terms and Conditions without any approval, prior notice or reference to member at any time.
- In case of any dispute in connection with the Sesa Rewards and the interpretation of the Terms and Conditions, Sesa Care’s decision shall be final and binding.
- This policy shall be read in conjunction with the standard terms and condition of use of Sesa Care website.
- You must create an account and be logged in to accrue Care Points.
- Care Points can only be redeemed once.
- Care Points have no monetary value and are not exchangeable for cash or credit.
- Care Points cannot be transferred.
- Rewards cannot be combined. Only one reward at a time may be used per transaction. Rewards cannot be clubbed with other discount codes or offers in the same order.
- In case of any Grievances, the customer can reach out to us as follows –
You can call us on – +91 74287 98888 (Monday – Saturday : 10 am to 6pm)
Email us – consumer.care@sesacare.com
Ping us on WhatsApp – +91 8657562001